RESTORE Programme
Restore™ Programme
We Built It. We'll Keep It Alive.
The UAE's first free activewear repair programme. Because quality should last — and when it needs care, we're there.
Register Your Garment →Free of charge
1 year validity
All UAE garments
7-day turnaround
Restore™ Programme
Coverage Tiers
Every Velvére garment is protected. Here's what's included.
Included
Standard
Freeof charge
Manufacturing defects and quality issues covered in full — no questions asked.
- Seam splits & separation
- Zipper failure
- Stitching faults
- Manufacturing quality issues
Valid for 1 year from purchase date. Unlimited repairs.
Premium
AED 100per repair
Damage from external causes assessed individually and handled with full care.
- Damage from incorrect washing, bleach, or heat
- Cuts, burns, or tears from external impact
- Alterations made by a third party
Each case assessed individually. We'll quote before proceeding.
How It Works
Three Steps. Zero Hassle.
From the moment you reach out to the garment back in your wardrobe.
01
Email Us
Send a photo, your order ID, and UAE pickup address to info@velvereofficial.com or WhatsApp +971 52 343 4815.
02
We Collect
Free collection anywhere in the UAE. No courier costs. We come to you within 24 hours.
03
Restored in 7 Days
Repaired or replaced and returned to you, completely free of charge.
What We Fix
From loose stitches to softened elastic — we handle it all.
Every garment we ship is built to last. When life happens, Restore™ brings it back to new. All Velvére products are eligible within one year of purchase.
Loose stitching Softened elastic Zip malfunction Seam separation Pilling repair Fabric wear
FAQ
Frequently Asked Questions
Which products are eligible?
All Velvére garments purchased directly from velvereofficial.com are eligible within 1 year of purchase date.
Is there a repair limit?
There is no limit on the number of repairs within your 1-year Restore™ validity period.
How long does it take?
We aim to collect within 24 hours and return your garment fully restored within 7 days.
I'm outside Dubai — can I still use Restore™?
Currently covers the UAE only. International shipping is not included.
What if the damage isn't covered?
We'll assess every garment individually. If damage falls outside the programme scope, we'll contact you with options before proceeding.
Ready to restore your piece?
Email info@velvereofficial.com
WhatsApp +971 52 343 4815
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